Skip to content This Refund Policy explains how refunds are handled for IPTV Free Trial, available at iptv-freetrial.us (the "Service"). It forms part of, and should be read together with, our Terms & Conditions. By purchasing a Subscription, you agree to this Policy.
Try before you buy. We offer a free trial so you can test the channels, sports, 4K quality and device compatibility on your own equipment before paying. Because the Service can be fully evaluated for free, please use your trial first - it prevents almost every reason a refund would be needed.
We want you to be completely confident before you pay. That is why we provide a free trial, so you can evaluate the Service on your own internet connection and devices with no risk. Because you can fully test everything in advance, our paid Subscriptions are offered on the terms described below. We always aim to be fair and to resolve any genuine issue quickly.
We strongly recommend starting with a free trial before purchasing any plan. The trial lets you confirm that the Service streams smoothly on your setup and includes the channels and content you want. Most concerns - such as buffering, picture quality, or device compatibility - are identified and resolved during the trial. To request your trial, simply message us on WhatsApp.
Because a free trial is available to evaluate the Service, subscription fees are generally non-refundable once your access has been activated, except where a refund is required by the consumer-protection laws that apply to you, or where expressly granted under this Policy. "Activation" means the point at which your login details or access to the Service are issued to you.
We review every request fairly and in good faith. You may be eligible for a full or partial refund if:
To be considered, requests should be made promptly (within 48 hours of purchase) and you must give us a reasonable opportunity to diagnose and fix the issue first.
Refunds are generally not available where:
To request a refund, contact us on WhatsApp or by email and include: your order or payment reference, the email or details used at purchase, and a clear description of the problem (including your device and any error messages). Our team will first try to resolve the issue quickly; if a refund is appropriate under this Policy, we will arrange it for you.
Approved refunds are issued to your original payment method. Once a refund is approved, please allow 5-10 business days for it to be processed and to appear on your statement, depending on your payment provider. We will confirm with you once the refund has been issued.
You may choose to stop using the Service or not to renew at any time. Unless a plan is expressly described as automatically renewing, your Subscription simply ends when its paid period expires. Cancelling stops future renewals; it does not, by itself, create a refund for time that has already been purchased.
If you believe a charge is incorrect, please contact us first - we can almost always resolve it faster than a formal dispute. Opening a chargeback or payment dispute without first contacting us may result in immediate suspension of your access while the matter is investigated, and may affect your ability to use the Service in future.
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page indicates when the current version took effect. Your continued use of the Service after any changes become effective constitutes acceptance of the updated Policy.
Need help or want to request a refund? Our team is here for you, 24/7.
Message us on WhatsApp for the fastest response, or reach us by email.